Senior Accounts Receivables and Collections Specialist
New
J
JobgetherAccounting, Finance
Based in the United StatesFull-TimeSenior
SalaryCompetitive hourly compensation, with U.S. pay ranges varying by geographic zone from $22.15–$36.92, $24.14–$40.24, or $25.99–$43.31
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Excel
Requirements
- 5+ years of professional experience in accounts receivable, collections, or a closely related function.
- Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or a related field, or equivalent professional experience.
- Strong understanding of accounts receivable processes, collection methodologies, premium or membership billing, and payment reconciliation.
- Advanced analytical and problem-solving abilities, including the capacity to investigate complex issues and identify root causes.
- Demonstrated leadership and mentoring capabilities, with the ability to coach colleagues.
- Intermediate Excel proficiency (VLOOKUP, XLOOKUP, INDEX/MATCH, and Pivot Tables).
- Working knowledge of Outlook, Teams, and SharePoint.
- Experience working with accounts receivable systems and ability to learn multiple platforms.
- Excellent verbal and written communication skills for managing difficult conversations and negotiations.
- Strong organization and time-management skills.
- Reliable internet service (approx. 50 Mbps download / 10 Mbps upload).
- Experience in insurance, benefits administration, or premium billing is preferred.
Responsibilities
- Manage a portfolio of high-volume, high-risk, and escalated accounts, driving timely resolution while maintaining strong customer and business relationships.
- Research, analyze, reconcile, and resolve complex billing, payment, eligibility, and account discrepancies requiring detailed investigation.
- Act as a subject matter resource for the collections team, providing guidance on challenging accounts, sharing best practices, and supporting the development of junior colleagues.
- Analyze delinquency, aging, and collection trends to identify root causes, opportunities for earlier intervention, and ways to improve portfolio performance.
- Partner cross-functionally with Billing, Cash Application, Client Services, Account Management, and other teams to resolve systemic issues and remove barriers to timely payment.
- Monitor collection performance and account aging, proactively escalating risks and driving complex issues through to resolution.
- Identify workflow inefficiencies and recommend or support process improvements, automation initiatives, and operational enhancements.
- Maintain accurate and comprehensive documentation of collection activities, dispute investigations, account resolutions, and customer communications.
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