Support Engineer (Platform, SRE)

JobgetherSecurity & IT

100% remote position based in Brazil.Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: 2+ years of relevant professional experience with a Bachelor’s degree, or 5+ years of relevant work experience without the degree requirement.
Required Skills: RESTful APIsScriptingSaaSDistributed Systems

2+ years of relevant professional experience with a Bachelor’s degree, or 5+ years of relevant work experience without the degree requirement.
Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent practical experience.
Experience working with cloud platforms, SaaS environments, distributed systems, or production technology platforms.
Strong understanding of APIs, integrations, service-based architectures, and interactions between distributed components.
Experience supporting high-availability systems or critical production services.
Background in technical support, Site Reliability Engineering (SRE), software engineering, or a related technical role.
Experience with incident management, complex troubleshooting, and root cause analysis.
Ability to analyze logs, metrics, system interactions, and transaction flows to identify patterns, anomalies, and underlying issues.
Experience collaborating with engineering teams during technical investigations and platform validation activities.
Familiarity with scripting, automation, or developing internal tools is highly valuable.
Exposure to AI-driven approaches for automation, diagnostics, or operational workflows is a plus.

Provide technical support across cloud and core platform environments, including infrastructure, APIs, integrations, and shared platform services.
Investigate complex technical issues by analyzing system behavior, logs, metrics, transaction flows, and interactions across multiple services.
Contribute to incident management and troubleshooting during high-severity incidents, helping identify root causes and support timely resolution.
Collaborate closely with Engineering teams to communicate technical findings, validate system behavior, and provide actionable feedback.
Validate platform changes and releases, assessing their potential impact on client environments, integrations, and overall system stability.
Build and maintain knowledge of platform behavior, documenting recurring issues, technical patterns, operational insights, and troubleshooting approaches.
Develop internal tools and automation to improve diagnostics, monitoring, operational workflows, and support efficiency.
Explore and contribute to AI-driven tools, agents, and workflows that reduce manual effort and enhance technical support operations.
Support continuous improvement by identifying opportunities to strengthen reliability, troubleshooting processes, and collaboration across technical teams.

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