Support Engineer (Authorizations Processing)
J
JobgetherFintech / Payments
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of relevant professional experience with a bachelor’s degree, or 5+ years of relevant professional experience.
- Required Skills
- RESTful APIsDistributed Systems
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- At least 2 years of relevant professional experience with a degree, or 5+ years of relevant professional experience.
- Proven experience with payment processing, authorization flows, or card lifecycle systems.
- Strong understanding of end-to-end transaction lifecycles including authorization, clearing, and settlement.
- Experience working with high-volume, real-time transactional systems and analyzing transaction-level behavior.
- Background in technical support, Site Reliability Engineering, or backend engineering involving distributed systems.
- Hands-on experience with APIs, integrations, and message-based systems.
- Experience handling critical incidents and performing root-cause analysis under pressure.
- Ability to analyze logs, metrics, and transaction data to formulate effective solutions.
- Strong collaboration skills and ability to communicate technical findings to technical and non-technical stakeholders.
Responsibilities
- Provide technical support for payment and authorization flows, transaction processing, integrations, and card lifecycle events.
- Investigate complex technical issues in collaboration with Engineering and Technical Account Management teams.
- Support incident management for critical and high-severity issues, providing timely technical analysis.
- Analyze logs, metrics, transaction data, and system behavior to identify anomalies and root causes.
- Collaborate with internal engineering and operational teams to communicate technical findings and customer impact.
- Validate platform changes and assess the potential impact of releases and configuration updates.
- Develop internal tools and automation that improve troubleshooting, diagnostics, and operational efficiency.
- Contribute to technical documentation and maintain accurate context for complex situations.
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