Senior Support Engineer (Platform, SRE)
J
JobgetherSecurity & IT
BrazilFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of relevant professional experience with a Bachelor's degree, 2+ years with an advanced degree, or 8+ years of relevant experience without a degree.
- Required Skills
- RESTful APIsScriptingSaaSDistributed SystemsTroubleshooting
Requirements
- 5+ years of relevant professional experience with a Bachelor's degree, 2+ years with an advanced degree, or 8+ years of relevant experience without a degree.
- Proven experience working with cloud platforms, SaaS environments, distributed systems, or other production-grade technology environments.
- Strong understanding of APIs, integrations, service-based architectures, and interactions between distributed components.
- Experience supporting high-availability systems and critical production services, ideally within an SRE, technical support, or software engineering environment.
- Hands-on experience with incident management, troubleshooting, root-cause analysis, and production issue resolution.
- Strong ability to analyze logs, metrics, transaction flows, and system interactions to identify anomalies, patterns, and underlying causes.
- Experience collaborating with Engineering teams to investigate technical problems, validate system behavior, and implement sustainable solutions.
- Familiarity with scripting, automation, monitoring, or development of internal technical tools.
- Interest or experience in applying AI, automation, agents, or workflow-based solutions to improve operational efficiency.
- Strong analytical and problem-solving abilities, with the discipline to investigate complex issues methodically.
- Excellent collaboration and communication skills, particularly when working across customers, technical account teams, and engineering stakeholders.
- Ability to work independently in a remote environment while maintaining ownership, responsiveness, and a strong focus on service reliability.
Responsibilities
- Provide advanced technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and shared platform services.
- Investigate complex production issues by analyzing logs, metrics, transaction flows, system behavior, and interactions between multiple services.
- Contribute to incident management and troubleshooting during high-severity incidents, helping teams reach accurate diagnoses and effective resolutions.
- Collaborate closely with Engineering teams to communicate technical findings, validate system behavior, and support root-cause analysis.
- Validate platform changes and releases, assessing potential impacts on customer environments, integrations, and system reliability.
- Build and maintain documentation covering platform behavior, recurring issues, troubleshooting patterns, and operational insights.
- Develop internal tools, scripts, automation, and diagnostics that improve monitoring, investigation, and support workflows.
- Explore and implement AI-driven solutions, including agents and automated workflows, to reduce manual effort and increase support efficiency.
- Contribute to continuous operational improvement by identifying recurring problems, inefficiencies, and opportunities to strengthen platform reliability.
- Serve as a technical bridge between enterprise clients, Technical Account Managers, and Engineering teams to facilitate clear communication and faster issue resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
