Tier 2 Service Desk Engineer
New
O
Outsource AccessManaged IT Services
United StatesFull-TimeMiddle
Salary$2,800 – $3,500 / month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 3 years
- Required Skills
- AzureNetworking
Requirements
- Minimum 3 years of IT Service Desk experience (Tier 2/3 preferred).
- Fluent English communication skills.
- Hands-on proficiency with Microsoft 365 and Active Directory.
- Experience with Azure/Entra ID.
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP).
- Experience with virtualization platforms (VMware/Hyper-V).
- Dedicated, quiet remote workspace with a reliable internet connection.
- Flexibility to adapt to changing shift schedules.
- Proven track record of handling advanced technical escalations.
- ConnectWise experience (preferred).
Responsibilities
- Take ownership of complex Tier 2 and Tier 3 technical escalations across Microsoft 365, Active Directory, cloud environments, and networking.
- Perform deep root cause analysis and document clear troubleshooting processes to prevent future downtime.
- Mentor Tier 1 engineers and share technical knowledge.
- Support key infrastructure projects to improve service desk performance.
- Combine technical problem-solving with empathetic, customer-facing communication.
View Full Description & ApplyYou'll be redirected to the employer's site
