Tier 1 Engineer, Network Operations Center
J
JobgetherInformation Technology
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year
- Required Skills
- Azure
Requirements
- At least 1 year of experience supporting or administering one or more of the following: LAN/WAN, Microsoft 365, Azure, VMware, Hyper-V, or a Network Operations Center.
- Experience working with PSA and RMM tools.
- Working knowledge of Microsoft Windows Server 2016/2019, Active Directory, Microsoft 365 administration, DNS, DHCP, TCP/IP, Microsoft Exchange, SQL Server, VMware vSphere, backup technologies, and security practices.
- Demonstrated ability to troubleshoot across server, network, endpoint, and cloud environments using structured diagnostic processes.
- Ability to consistently follow established support procedures, escalation paths, and service-management workflows.
- Comfortable managing recurring monitoring activity and sustained ticket-based work throughout an after-hours shift.
- Strong written and verbal communication skills, particularly for technical documentation, ticket updates, and client interactions.
- Collaborative and service-oriented approach, with the ability to work effectively within a tiered technical support structure.
- Strong attention to detail, reliability, organization, and a methodical approach to incident resolution.
Responsibilities
- Monitor system-generated alerts and respond to support requests received through phone, email, ticketing systems, and remote monitoring platforms.
- Triage infrastructure, endpoint, network, and cybersecurity alerts using established workflows, procedures, and escalation paths.
- Troubleshoot first-level technical issues involving servers, networks, PCs, Microsoft environments, and cloud platforms, resolving incidents when possible and escalating appropriately.
- Collaborate with Tier 2 and Tier 3 technicians to support the timely resolution of escalated incidents and provide relevant troubleshooting context.
- Maintain accurate ticket records, documenting troubleshooting activities, resolutions, recurring issues, and follow-up actions in PSA and RMM platforms.
- Contribute to knowledge-base documentation and identify recurring technical issues that may benefit from improved procedures or solutions.
- Track time, activities, and ticket updates accurately throughout each shift while maintaining established service-level expectations.
- Communicate professionally and proactively with clients and internal technical teams throughout the incident-management process.
- Participate in ongoing technical training, certification development, and other learning initiatives to strengthen technical capabilities.
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