Installation Specialist
S
SamsaraIoT, Fleet Management
Remote - MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementStakeholder management
Requirements
- High school diploma required; advanced degree preferred.
- Valid driver's license and insurable status required.
- 4+ years of experience managing vehicle or hardware technology.
- Experience in field operations coordination, technical deployment, and implementation.
- Understanding of vehicle diagnostic systems, including CAN bus and Power Take Off (PTO) applications.
- Basic knowledge of electronics and electrical systems.
- Fluent in English (verbal and written).
- Strong attention to detail with ability to manage multiple projects simultaneously.
- Excellent stakeholder management and communication skills.
- Prior vehicle installation or up-fitter experience preferred.
- Ability to travel 50-70% of the time, including weekends and overnights.
Responsibilities
- Monitor customer installation milestone progress in collaboration with Implementation Consultants.
- Serve as a primary point of contact for installation escalations and troubleshooting.
- Monitor CSAT related to installations and identify/resolve root causes of dissatisfaction.
- Assist partners in creating installation guides and deliver onsite training to technicians.
- Coordinate with installation vendors to ensure work meets budget, timeline, and quality standards.
- Provide onsite oversight for complex deployments, including site readiness and real-time troubleshooting.
- Perform first-of-kind installations on complex projects as a hands-on technical expert.
- Identify project risks, propose mitigation strategies, and document lessons learned.
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