Bilingual Client Retention Specialist
New
B
Beyond FinanceFinancial Services
RemoteFull-TimeMiddle
Salary$19 — $21 USD
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Job Details
- Languages
- Spanish
- Required Skills
- Problem SolvingCustomer serviceNegotiationTime ManagementCRM
Requirements
- Bilingual proficiency in Spanish required.
- Experience in retention, sales, or collections.
- High school diploma or equivalent.
- Ability to work in a fast-paced environment and handle high call volumes.
- Demonstrated ability to negotiate and de-escalate client issues effectively.
- Proficiency with a Client Relationship Management (CRM) system.
- Strong verbal and written communication skills.
- Active listening and troubleshooting skills.
- Strong customer focus and adaptability.
- Ability to multi-task, set priorities, and manage time effectively.
Responsibilities
- Educate clients on Beyond Finance financial hardship debt program benefits, processes, and options.
- Display empathy and active listening to de-escalate upset clients and address financial concerns.
- Utilize CRM system to access client information and maintain accurate records of interactions.
- Assess client financial status to determine appropriate options for debt-free goals.
- Collaborate with clients to develop customized solutions and encourage program retention.
- Meet or exceed retention targets through effective communication and problem solving.
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