Client Support Specialist
New
R
RooVeterinary staffing
While we are a remote first company, if you are based in San Francisco this will be a hybrid role., Must be available during client support hours including early morning/evening (Central time) and weekend rotations.Full-TimeMiddle
Salary18 - 28 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingHubSpotCustomer support
Requirements
- 2+ years of experience in client or customer support.
- Experience in an early-stage start-up environment is highly preferred.
- Experience in the veterinary technician or animal healthcare industry is a plus.
- Strong communication and organizational skills.
- Familiarity with customer support software and tools.
- Ability to be proactive, organized, and accurate.
- Demonstrated flexibility, agility, and ability to pivot quickly.
- Desire to improve internal processes and communications.
Responsibilities
- Act as a primary point-of-contact for customer inquiries via email, LiveChat, and phone support.
- Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users.
- Coordinate second-line or escalated issues with regional business development and account management teams.
- Facilitate and manage shift call-outs using established processes.
- Document issues and share key learnings with the team.
- Maintain accurate documentation of client communications and tickets in HubSpot.
- Collaborate with finance and data departments on shift and payment reconciliation and reporting.
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