Associate Customer Engagement Manager
New
J
JobgetherSaaS, Risk, Compliance
Remote work opportunity across the United States, subject to the required Eastern or Central time-zone location., Eastern or Central U.S. time zonesFull-TimeMiddle
Salary71,600 - 119,400 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual Spanish skills are preferred.
- Required Skills
- Project ManagementSQLData AnalysisRESTful APIsComplianceCustomer SuccessSaaSRisk Management
Requirements
- Experience in customer engagement, customer success, SaaS, technical account management, or a comparable role involving the management of technical projects and customer relationships.
- Strong technical and analytical capabilities, including confidence working with APIs, SQL, data analysis, and technical platform configurations.
- Exceptional customer relationship and stakeholder-management skills, with a consistently client-first approach.
- Strong problem-solving, investigative, and analytical abilities, combined with excellent attention to detail.
- Ability to translate complex technical or operational information into clear insights and actionable recommendations for customers and internal teams.
- Proven ability to manage multiple projects, priorities, and customer workstreams simultaneously while meeting deadlines.
- Adaptability and a positive, solutions-oriented approach when requirements change rapidly or priorities shift.
- Strong written and verbal communication skills, with the confidence to lead customer reviews, explain recommendations, and collaborate with diverse stakeholders.
- A customer-focused mindset with the ability to build trusted relationships and proactively identify opportunities for improvement.
Responsibilities
- Manage a portfolio of customers and coordinate the delivery of strategic engagement services, ensuring agreed deliverables, timelines, and objectives are consistently met.
- Deliver an outstanding customer experience by helping clients maximize the value, adoption, and ROI of their platform investment.
- Develop deep expertise in the product suite and individual customer use cases to provide informed guidance, recommendations, and ongoing support.
- Conduct regular customer reviews, analyze platform and performance data, and identify opportunities to improve configurations, processes, adoption, and outcomes.
- Work collaboratively with customers to understand changing business requirements and ensure configured solutions continue to support their strategic objectives.
- Define, build, and deliver customer roadmaps aligned with business priorities, partnering closely with Account Management and other internal stakeholders.
- Lead configuration, optimization, training, and technical delivery initiatives across assigned customer accounts.
- Coordinate technical and operational activities across Sales, Product Management, Software Engineering, Professional Services, and Support.
- Identify customer needs and represent the customer perspective internally, helping cross-functional teams develop effective solutions and improvements.
- Manage multiple concurrent workstreams while maintaining high standards of quality, responsiveness, and customer satisfaction.
View Full Description & ApplyYou'll be redirected to the employer's site
