Manager, Customer Communications
New
J
JobgetherFinancial Services
Based in the United StatesFull-TimeManager
Salary$110,000–$130,000
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Job Details
- Experience
- 5+ years of experience in digital marketing and communications; 3 years of professional writing experience
- Required Skills
- Data AnalysisStakeholder managementDigital MarketingA/B testing
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or equivalent relevant experience.
- 5+ years of experience in digital marketing and communications with increasing responsibility.
- At least 3 years of professional writing experience in customer communications, marketing, or technical writing.
- Proven experience developing content for emails, letters, websites, chatbots, and digital campaigns.
- Strong understanding of email communication best practices and A/B testing.
- Experience with email marketing platforms such as Act-On.
- Experience developing communication strategies within large, complex organizations.
- Demonstrated ability to write effectively in varied voices, tones, and styles.
- Strong organizational skills to manage multiple projects and cross-functional feedback workflows.
- Analytical mindset to utilize engagement data and performance insights for communication optimization.
- Experience in financial services, mortgage, or related industries is strongly preferred.
- Leadership experience is preferred.
Responsibilities
- Create clear, engaging, and actionable copy for letters, emails, websites, landing pages, videos, digital campaigns, scripts, and chatbots.
- Develop and deliver customer communication strategies aligned with brand voice, business priorities, and customer experience objectives.
- Review and approve customer communications for clarity, tone, accuracy, compliance, and consistency.
- Analyze customer feedback, engagement data, and communication performance to identify opportunities for improvement.
- Collaborate with stakeholders, subject-matter experts, and business leaders across teams like Legal, Compliance, and Product to finalize communications.
- Translate technical, operational, financial, or regulatory information into straightforward, customer-friendly content.
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