Customer Success Engineer
New
C
CyeraData Security
United StatesFull-TimeMiddle
Salary$140,000-$160,000 per year
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Job Details
- Experience
- 3+ years of hands-on experience with data technologies and cloud technologies
- Required Skills
- Project ManagementPythonSQLRESTful APIsCustomer Success
Requirements
- Associates degree or equivalent experience required; Bachelor’s degree in Computer Science preferred.
- 3+ years of hands-on experience with data and cloud technologies including databases, cloud infrastructure, networking, and IAM.
- Prior experience in a technical customer-facing role within a software company.
- Proficiency in SQL and scripting languages (e.g., Python).
- Familiarity with APIs and web services.
- Expertise or hands-on experience in DLP, Data Privacy, DSPM/CSPM, SIEM, or vulnerability management.
- Proven track record of managing the full customer lifecycle including onboarding, renewals, and expansion.
- Strong project management skills and attention to detail.
- Excellent interpersonal skills for building strategic relationships with both technical and executive stakeholders.
- Ability to work autonomously and manage multiple projects in a fast-paced startup environment.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
- Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Drive customer adoption through effective onboarding and training processes.
- Design and deliver customized use cases that align with customer business objectives.
- Monitor and report on key customer health and usage indicators.
- Troubleshoot and resolve technical issues to ensure smooth operation.
- Advocate for customer feedback to influence product development and roadmaps.
- Conduct Quarterly Business Reviews to evaluate progress and identify growth opportunities.
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