Merchant Success Manager
New
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ShipBobECommerce fulfillment
Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WIFull-TimeMiddle
Salary$75,000 - $85,000
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 3 years
- Required Skills
- Microsoft ExcelCustomer SuccessPowerPointAccount ManagementCross-functional collaboration
Requirements
- Minimum 3 years of experience in sales and merchant services in the technology industry.
- Demonstrated ability to sell via quota attainment.
- Strong aptitude for assessing merchant needs and driving strategic solutions.
- Excellent oral and written communication skills.
- Proven experience collaborating cross-departmentally.
- Proficiency in PowerPoint.
- Proficiency in Excel.
Responsibilities
- Uncover merchant needs and success criteria upon account assignment.
- Continually re-evaluate merchant goals and success metrics.
- Develop dynamic action plans with deliverables and recommendations to inspire success.
- Promote the use and adoption of key ShipBob platform features.
- Actively monitor merchant health and take decisive action to resolve risks.
- Collaborate with the Customer Support team to deliver a positive merchant experience.
- Provide feedback to dictate product and services roadmaps.
- Manage KPIs including NPS, merchant retention, and upsell opportunities.
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