Senior Technical Customer Support Engineer
New
C
ClickHouseCloud Data Analytics
Location: United States (Remote), 24x7 Support in a global, distributed environmentFull-TimeSenior
Salary$139,500 — $174,000 USD (Base); $155,000 — $194,000 USD (US Premium Markets)
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Job Details
- Required Skills
- AWSSQLGCPAzureClickhouseSaaSDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse (open-source or Cloud) or related domains.
- Proficiency in SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer.
- Ability to work fully remote with reliable connectivity.
- Availability according to the scheduling required for 24x7 support coverage.
- Strong communication and interpersonal skills.
- Empathy and a proactive mindset for solving challenging technical problems.
- Experience with Azure, GCP, or AWS (bonus).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (bonus).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop technical solutions and documentation for the user community and customers.
- Work closely with global Support, Engineering, Go to Market, and Product Management teams.
- Assist with mentoring, training, and knowledge sharing with colleagues and customers.
- Deliver excellent customer service and technical guidance within required Service Level Agreements (SLAs).
- Build strong, trusted relationships with colleagues, customers, and partners.
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