Level 2 Technical Support Engineer
New
E
EventusTrade Surveillance
United States, Mountain or Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverageFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- PythonSQLBashOracleClickhouseLinuxDevOpsJSON
Requirements
- Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering)
- Experience with configuration management (JSON, XML)
- Strong SQL skills for data investigation (Oracle/ClickHouse a plus)
- Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar)
- Trade lifecycle and market/reference data knowledge strongly preferred
- Clear communicator — technical and non-technical audiences, written and real-time
- Hands-on experience with AI tools (Copilot, Claude, Gemini, etc.)
- Trade surveillance / market-abuse concept familiarity a plus
- Mountain/Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverage
Responsibilities
- Monitor incidents, service requests, and production issues against SLAs
- Monitor infrastructure and operational alerts to catch issues before they hit customers
- Coordinate with L1 and the global L2 team for timely ticket response and handover
- Own complex tickets end-to-end — investigation, root cause, resolution
- Provide advanced support for critical production incidents
- Build scripts and diagnostic tools to speed up recurring investigations
- Partner with Engineering/Infrastructure to reproduce defects and drive fixes
- Turn recurring findings into documentation and proactive monitoring
- Keep escalated tickets moving — flag, unblock, or close tickets with no active engineering dependency
- Apply consistent ticket categorization and participate in the regular L2 triage cadence
View Full Description & ApplyYou'll be redirected to the employer's site
