Technical Support Engineer
New
T
Transact+CBORDEducation Technology
Albany, NY Office or Fully remote within the USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- SQLRESTful APIsLinuxTroubleshootingTechnical support
Requirements
- 2-4 years of technical support or software troubleshooting experience.
- Practical experience in Information Technology, Engineering, or related technical field.
- Experience with SQL databases and basic query writing.
- Familiarity with Windows and/or Linux server environments.
- Understanding of web technologies including HTTP/HTTPS, APIs, and web browsers.
- Proficiency with troubleshooting tools such as network browsers, Wireshark, and Microsoft IIS.
- Ability to troubleshoot technical issues via phone, email, ticketing, and chat.
- Strong analytical, problem-solving, and interpersonal skills.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple cases simultaneously.
- Demonstrated passion for learning new technologies and adapting to changing environments.
Responsibilities
- Receive and record incident-related information using standard tools and procedures.
- Conduct analysis, gather logs/screenshots, and troubleshoot moderately complex customer problems.
- Resolve issues within existing specifications or recommend resolutions.
- Maintain customer relationships by handling inquiries with speed and professionalism.
- Actively contribute to a knowledge base to improve team and client effectiveness.
- Communicate customer feedback to product teams to support long-term improvements.
- Act as a primary point of contact for assigned clients regarding operational processes.
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