AI Agent Experience Designer
O
Observe.AIAI Customer Experience
Hiring in Toronto Canada OnlyFull-TimeMiddle
Salary$85,000.00 - 120,000.00 CAD per annum
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Job Details
- Experience
- 3+ years
- Required Skills
- Stakeholder management
Requirements
- 3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human-AI interaction frameworks.
- Conversational AI expertise with the ability to design natural, usable dialogue.
- Strong grounding in Human-Computer Interaction (HCI) principles.
- Experience designing seamless human-AI workflows.
- Skilled at running workshops and presenting designs to executives.
- Ability to align diverse stakeholders.
Responsibilities
- Lead customer workshops to uncover high-impact automation opportunities.
- Analyze operations and conversations to identify where VoiceAI can create value.
- Define success metrics and ROI targets in partnership with customers.
- Map and document conversational journeys and usability-driven blueprints.
- Configure experience requirements in collaboration with AI Agent Engineers.
- Monitor agent performance and iterate based on analytics and feedback.
- Train customer teams on VoiceAI usability and design best practices.
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