Software Support and Connectivity Specialist
New
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeMiddle
SalaryHourly pay range of $30–$36, depending on qualifications and experience.
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Job Details
- Experience
- 5+ years of experience working in a technical software support environment
- Required Skills
- Customer serviceNetworkingTroubleshootingTechnical support
Requirements
- High school diploma or equivalent.
- Associate’s or bachelor’s degree in Information Technology, Software, Computer Science, or a related field (preferred).
- 5+ years of experience working in a technical software support environment.
- Experience supporting high-technology products or medical devices (preferred).
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to work independently and exercise sound judgment.
- Knowledge of hearing aid fitting software, Noah applications, networking, or related connectivity technologies (plus).
- Strong customer-service mindset.
- Ability to collaborate effectively with cross-functional teams.
- Internet connection speed of 200 Mbps download and 10 Mbps upload.
Responsibilities
- Provide technical support to customers through incoming software and connectivity support queues.
- Investigate and resolve customer inquiries involving fitting software, connectivity, Bluetooth technology, wireless accessories, and related services.
- Handle escalated technical issues from Audiology Technical Support and Consumer Connectivity teams.
- Conduct scheduled outbound calls to proactively assist customers with technical challenges.
- Serve as a subject matter expert on hearing aid fitting software, Noah applications, and related connectivity technologies.
- Troubleshoot software and network connectivity issues while identifying root causes and appropriate resolutions.
- Collaborate with technical support, marketing, product, and other internal teams to resolve complex issues.
- Develop and recommend innovative solutions that improve customer and employee experiences.
- Participate in meetings, projects, and business initiatives.
- Manage multiple support priorities effectively while working independently.
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