Consumer Support Specialist
New
R
RunwayArtificial Intelligence
Open to hiring remote across North America and LondonFull-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 1-3 years in customer support, operations, or technical role
- Required Skills
- Data AnalysisContent creationGoogle WorkspaceSlackZendeskNotionTroubleshootingTechnical support
Requirements
- 1-3 years of experience in a customer support, operations, or technical role.
- Proficiency with modern tools such as Notion, Slack, Zendesk, and Google Workspace.
- Strong written communication skills with the ability to remain clear, direct, and thoughtful at scale.
- Experimental, learn-by-failing mindset.
- Ability to manage work independently with high ownership in a fast-moving environment.
- Data-driven mindset with the ability to recognize and communicate patterns.
- Genuine interest in AI or creative tools.
- Previous experience or expertise in the creative space.
Responsibilities
- Manage high-volume inbound support tickets across Free, Standard, Pro, and Unlimited plans.
- Handle escalations from the AI support layer with sharp judgment.
- Identify and document patterns across tickets to provide recommendations to the product team.
- Create and maintain self-service content including help docs, FAQs, and short-form videos.
- Engage with the community on Discord and other relevant forums.
- Contribute to process improvements and internal automation initiatives.
- Triage complex technical issues for the Enterprise support team.
- Perform live troubleshooting within the platform.
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