Associate Customer Success Manager
New
J
JobgetherEnterprise Software
BrazilFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish, and Portuguese
- Experience
- 0–3 years
- Required Skills
- Customer SuccessRelationship management
Requirements
- Bachelor’s degree or equivalent professional experience.
- 0–3 years of experience in a customer-facing Customer Success or similar role.
- Fluency in English, Spanish, and Portuguese, both written and spoken.
- Ability to learn software products quickly and communicate functionality and value.
- Strong customer orientation with a proactive, action-oriented mindset.
- Excellent attention to detail, organization, and ability to manage multiple priorities.
- Strong interpersonal and conflict-resolution skills.
- Ability to travel up to 25% domestically and regionally within the CALA region.
- Familiarity with Totango or other Customer Success platforms is a plus.
- Experience in CCaaS, Customer Experience (CX) Automation, or enterprise software environments is preferred.
Responsibilities
- Support customers in understanding desired business outcomes, KPIs, and opportunities to provide relevant recommendations.
- Develop and execute customer success roadmaps aligned with business objectives.
- Drive product adoption, education, and usage across an assigned portfolio.
- Assess customer health using platforms like Totango and document rationale.
- Identify expansion opportunities and contribute to revenue growth.
- Bring actionable customer feedback and product insights to internal product teams.
- Advocate for customer needs and issues across departments.
- Manage onboarding, best-practice sessions, demonstrations, and escalation calls.
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