Strategic Account Manager

New

OrijinEducational Technology

New York City or Remote, Eastern TimeFull-TimeMiddle

Salary$85,000 - $87,000 a year, Base Salary with On Target Earnings (Commission) total comp of $125,000

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Job Details

Proven track record in account management within educational technology or a similar industry.
Experience servicing medium to large government customers.
Demonstrated history of meeting or exceeding annual goals and achieving high customer satisfaction.
Strong judgment and problem-solving skills.
Excellent communication abilities.
Effective time management skills to handle multiple customers simultaneously.
Understanding of educational programs and standards.
Commitment to Orijin’s mission of reducing recidivism and supporting incarcerated learners.
Ability to travel up to 20% for field-based work.

Ensure smooth transition from implementation to strategic account management, accelerating platform adoption and course completion.
Develop and execute data-driven customer success strategies to enhance platform utilization and student outcomes.
Lead regular customer check-in meetings to review goals, usage data, and action items, and provide ongoing staff training.
Collaborate with clients to identify training needs and ensure staff proficiency with products.
Identify and address risk areas in collaboration with Sales to support renewals, upsells, and customer satisfaction.
Work with the data team to interpret and deliver actionable insights through monthly or quarterly reviews.
Coordinate with Sales, Product, and Training teams to ensure high-quality customer experience.
Manage renewal timing and discussions, including preparing quotes to ensure on-time payment and service continuity.
Upsell current contracts to achieve growth targets and increase the impact of Orijin programs.

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