Session Verification Specialist
C
CrewBloomHealthcare Operations
Philippines. South Africa. Colombia. Mexico. Dominican RepublicFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2+ years of experience
- Required Skills
- Time ManagementQuality AssuranceData entry
Requirements
- Bachelor's degree in Healthcare Administration, Psychology, Business Administration, Human Services, or a related field (preferred).
- 1–2+ years of experience in healthcare administration, medical/clinical documentation, ABA, behavioral health, insurance, billing, or quality assurance (preferred).
- Experience reviewing clinical or healthcare documentation is highly desirable.
- Familiarity with ABA terminology, therapy sessions, or behavioral health documentation.
- Excellent attention to detail and strong data-entry accuracy.
- Strong organizational and time-management skills.
- Ability to identify discrepancies and follow issues through to resolution.
- Proficiency with spreadsheets, databases, and standard office productivity tools.
- Ability to handle confidential patient/client information appropriately.
- Comfortable working with deadlines and high-volume records.
- Primary internet connection (min 15 Mbps) and a backup connection (min 10 Mbps).
- Work environment with a quiet, dedicated home office space, noise-canceling USB headset, and functional webcam.
Responsibilities
- Review daily service sessions and associated documentation for completeness and accuracy.
- Verify that session dates, times, service information, providers, and other required details are properly recorded.
- Check session notes and supporting documentation for missing or inconsistent information.
- Identify documentation errors, discrepancies, or incomplete records and coordinate with the appropriate staff for correction.
- Track pending, completed, rejected, or corrected sessions.
- Maintain accurate records of verification activities and outstanding issues.
- Escalate recurring documentation or compliance concerns to the appropriate supervisor.
- Coordinate with clinical, scheduling, administrative, and billing teams when clarification is required.
- Ensure documentation is handled confidentially and in accordance with applicable privacy requirements.
- Monitor recurring issues and help identify opportunities to improve documentation accuracy and workflow efficiency.
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