Customer Service Representative
New
M
MAINGAU EnergieFood Service
Maryland, United States. Texas, United States. Colorado, United States. North Carolina, United States. Wisconsin, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- 1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Strong problem-solving and organizational skills
- Ability to remain calm and professional when handling challenging customer situations
- Comfortable using computers and learning new software and systems
- Ability to work independently and manage priorities in a remote environment
- Reliable internet connection and a suitable workspace for remote work
- Availability to work the assigned schedule
Responsibilities
- Respond to customer inquiries by phone, email, chat, and other available channels
- Assist with questions related to orders, services, locations, payments, and general inquiries
- Resolve customer concerns professionally and efficiently whenever possible
- Investigate issues and coordinate with internal teams and location staff when needed
- Escalate complex or sensitive cases with clear and accurate notes
- Maintain accurate customer and service records
- Follow established customer service procedures and company standards
- Handle multiple customer requests while maintaining service quality
- Identify recurring issues and share customer feedback with the appropriate teams
- Participate in team meetings, training, and coaching sessions
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