Customer Success Advisor, Health Plans
New
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SWORD HealthDigital Health
US - Sword Benefits & PerksFull-TimeSenior
SalaryThis range includes base, variable and equity.
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Job Details
- Required Skills
- Data AnalysisAccount ManagementRelationship management
Requirements
- Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
- Track record of retaining and growing consequential payer relationships, including securing marketing access.
- Working depth in claims and ROI economics, with the ability to interrogate methodology and reconcile evidence.
- Strong executive judgment and exceptional written and verbal communication.
- Hands-on analytical self-sufficiency.
- Low-ego, high-ownership operating style.
- Ability to thrive in highly ambiguous environments.
- Willingness to travel domestically up to 10%.
- Must demonstrate at least Level 1 AI fluency (uses AI daily to boost personal productivity).
Responsibilities
- Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.
- Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members.
- Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
- Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence.
- Lead account strategy, value communication, business reviews, and escalations.
- Partner with Sales on cross-sell and upsell and mobilize internal specialists as resources.
- Operate with significant autonomy, identifying emerging risks and opportunities, and driving execution.
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