Customer Success Advisor, Health Plans
New
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SwordDigital Health
United StatesFull-TimeSenior
Salary147,700 - 232,100 USD per year
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Job Details
- Required Skills
- Customer SuccessAccount Management
Requirements
- Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
- A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.
- Working depth in claims and ROI economics, with the ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position.
- Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests.
- Hands-on analytical self-sufficiency.
- Low-ego, high-ownership operating style.
- Willingness to travel domestically up to 10%.
- Ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process.
- Proficiency in AI as defined by Sword Health’s three-level framework (must demonstrate at least Level 1).
Responsibilities
- Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.
- Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members, then determine whether that access is producing enrollment, utilization, and value.
- Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
- Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence, then lead account strategy, value communication, business reviews, and escalations.
- Partner with Sales on cross-sell and upsell and mobilize Sword's internal specialists as resources in an account plan you still own.
- Operate with significant autonomy, identifying emerging risks and opportunities, defining strategy where playbooks do not exist, and driving execution across the organization.
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