Account Manager, North America
New
J
JobgetherSaaS
Based in India, 5:30 PM–2:30 AM ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- SalesforceNegotiationSaaSAccount ManagementCRM
Requirements
- 4+ years of experience in SaaS sales, account management, or a related commercial role.
- Proven success driving customer renewals, expansions, upsells, and revenue growth.
- Strong understanding of SaaS commercial metrics, including Net ARR, renewals, expansion revenue, and adoption.
- Experience using CRM systems, pipeline analytics, and forecasting tools.
- Excellent communication, negotiation, presentation, and stakeholder-management skills.
- Ability to develop strategic account plans and translate customer insights into actionable growth initiatives.
- Strong cross-functional collaboration skills.
- Ability to manage escalations professionally and prioritize competing demands.
- Willingness and ability to work 5:30 PM–2:30 AM IST to align with North American business hours.
- Fluent written and spoken English.
- Bachelor's degree in Business, Computer Science, or a related field is preferred.
Responsibilities
- Own and grow a $3M+ North American book of business, with responsibility for renewals, expansions, upsells, and overall revenue performance.
- Use customer, account, and pipeline data to identify growth opportunities and develop targeted strategies.
- Develop strategic account plans that address customer needs, adoption opportunities, renewal risks, and potential expansion paths.
- Accurately forecast pipeline performance and maintain reliable reporting on account health and key performance indicators.
- Partner closely with Customer Success, Marketing, Product, Support, and New Business teams to strengthen customer relationships and improve adoption.
- Act as the primary escalation contact for assigned accounts, proactively addressing challenges and protecting customer trust.
- Provide regular updates to senior stakeholders on portfolio performance, pipeline health, account risks, and growth initiatives.
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