Assistant Utility Issue Adjudicator
New
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UtiliSave, LLCUtility bill auditing
You must be a resident in the United States living in a state with no more than a one (1) hour time difference from Eastern Standard Time., 9-6 pm Eastern Standard Time; must be within one hour difference.Full-TimeEntry
SalaryCompetitive salary commensurate with experience; excellent health, dental and vision benefits, 401K with company match; 3 weeks paid time off to start, plus 11 holidays.
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Job Details
- Experience
- 1-3 years
- Required Skills
- DocumentationProblem SolvingData management
Requirements
- 1-3 years of work experience with demonstrated persuasiveness and out-of-the-box thinking.
- Administrative background is preferred.
- Completed undergraduate degree (or within six months of completion).
- Ability to grasp and clearly explain technical, legal, and business issues in simple language.
- Strong oral and written communication skills.
- Capacity to independently solve problems and think creatively.
- Ability to prioritize a high-volume workload and meet deadlines.
- Willingness to complete provided industry-specific training.
Responsibilities
- Actively follow up with utility companies via phone and email to track and resolve data management issues.
- Maintain detailed, up-to-date records documenting the progress, status, and outcome of all open data management issues.
- Monitor and track the weekly progress of submissions to ensure all issues are properly recorded.
- Assist the Utility Adjudicator in reviewing and analyzing rejected issues and coordinate appropriate responses.
- Communicate with the internal auditing team to obtain necessary documentation for the resolution process.
- Identify and escalate complex utility issues to the Legal Department for guidance and strategy advice.
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