Virtual Customer Service Assistant
New
J
JobgetherCustomer Success
Based in United StatesFull-TimeEntry
SalaryWeekly compensation and performance-based bonus opportunities.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementData entryRelationship management
Requirements
- Must be at least 18 years old.
- Must be physically located within the United States.
- Strong verbal and written communication skills.
- Customer-focused mindset.
- Self-motivated and capable of managing responsibilities independently in a remote environment.
- Strong interpersonal skills, professionalism, integrity, adaptability, and problem-solving abilities.
- Positive attitude and willingness to learn new products, systems, and industry practices.
- Ability to participate effectively in virtual meetings and collaborate remotely.
- Reliable computer or laptop and high-speed internet connection.
- Webcam and microphone capability.
- Quiet, professional workspace.
Responsibilities
- Meet with clients virtually through Zoom and phone appointments to understand their needs and provide timely support.
- Answer client questions regarding available benefits, coverage options, products, and services in a clear and professional manner.
- Assist clients with applications, enrollment processes, policy updates, and related documentation.
- Provide consistent follow-up and ongoing customer service to build trusted, long-term client relationships.
- Maintain accurate client records and ensure relevant information is properly documented.
- Deliver a professional, responsive, and service-focused client experience across all interactions.
- Participate in structured virtual onboarding, training, coaching, and mentorship programs.
- Develop communication, customer service, product knowledge, and leadership capabilities through ongoing learning.
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