Customer Contact Center Representative
New
V
Voya FinancialFinancial Services
United States, 7:30am to 10:00pm Eastern Standard TimeFull-TimeEntry
Salary$41,600/year = $20/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- College Degree and 1+ year of customer service experience; OR HS Diploma/GED and 3+ years of customer service experience.
- Required Skills
- Data AnalysisProblem SolvingCustomer service
Requirements
- College Degree and 1+ year of customer service experience, or HS Diploma/GED with 3+ years of customer service experience.
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, and navigating multiple systems.
- Strong learning agility, flexibility, and adaptability in a fast-paced, metric-driven environment.
- Ability to work any shift within Monday through Friday operating hours of 7:30am – 10pm EST.
- Ability to engage with customers, build rapport, and handle objections.
- Reliable high-speed internet with a wired connection and a quiet, disruption-free workspace at home.
- Commitment to excellent attendance and quality work.
Responsibilities
- Build relationships and provide mentorship to customers, agents, and beneficiaries regarding retirement plan features.
- Educate customers on retirement products including 401(k), 403(b), 457, and 401(a).
- Assist customers with plan design inquiries, balance transfers, loan requests, and loan payments.
- Perform multiple tasks and navigate multiple systems simultaneously to resolve customer inquiries.
- Collaborate with teams through 1:1 coaching, huddles, and pre-shift preparation.
- Identify and suggest improvements for business process streamlining.
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