Bilingual Contact Center Representative - IHA Scheduling Team
New
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AdvantmedHealthcare Information Management
Remote, US, 6 am PST - 6 pm PSTFull-TimeMiddle
Salary$15-17/hour + PTO & Health Benefits
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Job Details
- Languages
- Bilingual proficiency in English and Spanish is mandatory
- Experience
- 2+ years of call center experience
- Required Skills
- Microsoft ExcelMS OfficeCustomer serviceTime ManagementActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment.
- Bilingual proficiency in English and Spanish (mandatory).
- Windows 11 Pro laptop or desktop with video-calling capabilities.
- High-speed and stable internet connection.
- Typing speed of 40 WPM (60 WPM preferred).
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Ability to work between 6 am and 6 pm PST, Monday through Friday, with possible Saturday hours.
- Strong oral and written communication skills with correct spelling.
- Strong time management and decision-making skills.
- Outgoing personality with experience in outbound sales processes (a plus).
- Ability to thrive in a fast-paced environment and multitask.
Responsibilities
- Handle inbound and outbound calls to book appointments for In-home Health Assessments.
- Address customer needs, complaints, and service issues using scripts and rebuttals.
- Engage in active listening to clarify information and support customers.
- Build relationships with customers and team members based on trust.
- Utilize software, databases, and tools to meet or exceed call center metrics.
- Participate in training and learning opportunities.
- Attend video meetings as required.
- Perform additional ad-hoc tasks as assigned by the Call Center Supervisor.
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