Principal Product Manager - Knowledge Bases & Ask AI
New
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JobgetherB2B SaaS AI
Fully remote opportunity for candidates based in India.Full-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 12+ years of product management experience
- Required Skills
- Artificial IntelligenceProduct ManagementRESTful APIs
Requirements
- 12+ years of product management experience in complex B2B SaaS, AI assistants, enterprise search, or workflow automation.
- Previous experience operating as a Principal PM, Staff PM, Lead PM, or product founder.
- Proven experience building production AI products that combine answers, context, tools, and actions.
- Technical fluency in RAG, vector search, embeddings, LLM orchestration, agent routing, and function calling.
- Experience designing evaluation strategies for AI retrieval and action success using production telemetry.
- Strong systems-thinking skills to connect identity, permissions, CRM data, and platform memory.
- Expertise in designing AI products capable of executing consequential business actions safely.
- Experience with multi-tenant SaaS architectures.
- Strong analytical capabilities to diagnose model, retrieval, and tool failures.
- Excellent communication skills for strategy documents, architectural decisions, and executive updates.
- Ability to prioritize across answer quality, platform extensibility, technical debt, and revenue.
Responsibilities
- Define and drive the long-term product vision, strategy, roadmap, and platform architecture for Knowledge Bases and Ask AI.
- Own the end-to-end Ask AI experience across chat, voice, memory, tool invocation, agent routing, and workflow execution.
- Lead the Knowledge Base platform strategy covering ingestion, chunking, embeddings, retrieval, re-ranking, and observability.
- Develop robust evaluation frameworks to measure retrieval quality, answer accuracy, tool selection, and overall business outcomes.
- Partner with Engineering, Data, and Security teams to ensure data isolation, permissions, and auditability in AI-driven workflows.
- Establish shared standards for capabilities like templates, skills, and artefacts to enable other product teams to integrate with Ask AI safely.
- Influence cross-functional stakeholders on AI strategy, including Go-to-Market, Finance, and executive leadership.
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