Technical Customer Success / Customer Program Manager
New
C
CiroosAI SRE Platform
Remote (USA)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Cloud ComputingKubernetes
Requirements
- Experience leading complex enterprise customer programs (Technical CS, TAM, Solutions Delivery, or Program/Project Management).
- Proven track record of driving multi-team initiatives to completion.
- Technical depth in SRE and observability domains.
- Familiarity with cloud platforms including AWS, Azure, or GCP.
- Understanding of Kubernetes and infrastructure integrations.
- Ability to navigate enterprise security and compliance reviews.
- Excellent written and verbal communication skills.
- Organized, persistent operator capable of creating structure in a fast-paced environment.
Responsibilities
- Own the customer program end-to-end from onboarding through adoption.
- Drive accountability across internal teams to move items to closure.
- Coordinate multi-stakeholder technical deliverables including security questionnaires and integration reviews.
- Maintain a single source of truth for program status, owners, and timelines.
- Build and maintain strong customer relationships, ensuring proactive status reporting.
- Partner with FDE and Engineering to translate technical requirements and integration asks.
- Flag and manage project risks and dependencies early to prevent customer-visible issues.
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