Manager, Sales Commissions
F
Five9Cloud Contact Center
This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is HybridFull-TimeManager
Salary$80,900 — $224,900 USD
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Job Details
- Experience
- 7+ years
- Required Skills
- Microsoft ExcelCRM
Requirements
- 7+ years of experience in sales commissions, revenue operations, or compensation accounting.
- People leadership experience.
- Deep hands on experience administering ICM tools.
- Strong working knowledge of CRM and bookings systems.
- Experience supporting SOX controlled commission processes in a public company environment.
- Advanced Excel skills.
- Strong financial reconciliation capabilities.
- Proven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and Audit.
Responsibilities
- Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payouts.
- Manage a small team, providing coaching, workload prioritization, and performance guidance.
- Act as the primary escalation point for commission disputes, complex calculations, and off cycle adjustments.
- Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.
- Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
- Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
- Perform and oversee calculation validation, tie outs, and variance analysis prior to payout approval.
- Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.
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