Product Support Technician
New
M
MCITransportation Manufacturing
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10 years
- Required Skills
- OracleMicrosoft ExcelPowerPointTechnical support
Requirements
- High School Diploma or equivalent.
- 10 years of experience in technical support and customer service.
- Proficiency with Oracle.
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
- Experience with Genesys Cloud phone system.
- Expertise in HVAC troubleshooting.
- Expertise in electrical and power train systems.
- Ability to travel less than 5% of the time.
- Degree in Engineering is considered beneficial.
Responsibilities
- Provide repair and maintenance support to customers and regional field teams via phone and email.
- Field customer complaints, advise on repair solutions, and explain maintenance procedures.
- Maintain call logs and document details to track issue resolution.
- Conduct product and maintenance research using manuals, service bulletins, and internal documentation.
- Assist customers with warranty inquiries by coordinating with the appropriate departments.
- Act as a liaison between customers and vendors to verify correct part numbers.
- Provide feedback to engineering and field teams to improve service and internal processes.
- Support customers and contractors during Emergency Roadside Assistance (ERSA) situations.
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