Program Manager, Business Transformation & Platform Operations
New
J
JobgetherHealthcare Operations
Full-time, remote position within the United States.Full-TimeMiddle
Salary$120,000–$165,000 USD annually
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Job Details
- Experience
- 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
- Required Skills
- Business AnalysisMicrosoft Power BISharePointProcess improvement
Requirements
- Bachelor’s degree or higher in business, operations, analytics, information systems, program management, process improvement, or a related field.
- 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
- Experience working with enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.
- Demonstrated ability to quickly learn new platforms, technologies, and business processes.
- Strong analytical, problem-solving, prioritization, organizational, and communication skills.
- Experience gathering requirements, documenting processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.
- Ability to manage multiple competing priorities while working effectively across business and technical teams.
- Familiarity with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or comparable enterprise platforms is an advantage.
- Experience in regulated, healthcare, compliance-driven, or operationally complex environments is preferred.
- PMP, CAPM, business analysis, Lean, Six Sigma, or another continuous improvement certification is a plus.
Responsibilities
- Lead and support cross-functional business transformation and operational improvement initiatives that increase execution efficiency, visibility, consistency, and scalability.
- Partner with business leaders and stakeholders to identify process gaps, manual workarounds, data-quality challenges, and opportunities for simplification or automation.
- Translate business requirements into practical process improvements, reporting solutions, workflow automation, and platform-enabled capabilities.
- Support enterprise platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and facilitating user adoption.
- Develop, maintain, and improve operational reports, dashboards, metrics, and business insights that support better decision-making and execution.
- Establish and maintain reporting governance, data-quality standards, and repeatable processes for key operational metrics.
- Create and maintain process documentation, playbooks, standard operating procedures, and training materials.
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