Planning Manager, Intake and Program Operations
New
M
Maleda TechOperations, Engineering
United States, Aligned to Pacific TimeContractManager
Salary85 - 110 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisBusiness OperationsStakeholder managementReportingProcess improvement
Requirements
- Proven experience owning intake, program operations, or business operations processes end to end in a fast paced, high growth environment.
- A track record of consolidating fragmented or ad hoc processes into a single, well governed system.
- Strong ability to drive alignment and influence outcomes across cross functional teams without relying on formal authority.
- Excellent triage and prioritization judgment, with the ability to scope and qualify requests quickly and accurately.
- Experience defining and enforcing standards, SLAs, and qualification criteria.
- Comfort operating in ambiguity, building structure where little exists, and iterating on process as needs evolve.
- Strong reporting and analytical skills, including the ability to turn operational data into clear, pattern level insight for leadership.
- Excellent written and verbal communication and stakeholder management skills.
Responsibilities
- Own and operate a single, unified intake front door end to end, serving as the one point of entry for all incoming requests, initiative submissions, and cross functional asks.
- Drive alignment across multiple sub functions to consolidate separate, fragmented intake processes into one unified front door.
- Triage and qualify every inbound submission, flag duplicates and gaps, and package well scoped submissions for hand off to the planning function.
- Define and maintain intake standards, SLAs, and qualification criteria.
- Own the outbound submission process into other front doors across the business, submitting, tracking, and following through on the team's asks.
- Serve as the primary point of contact and relationship owner with external dependent teams.
- Track status and commitments on every outbound ask and maintain a clear, current view for leadership.
- Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks.
- Continuously improve the front door operating model.
View Full Description & ApplyYou'll be redirected to the employer's site
