Director, Technical Success - Enterprise
New
J
JobgetherSaaS, Cloud Communications
United StatesFull-TimeDirector
Salary$184,800–$249,800 for full-time employees, with eligibility for variable pay and equity in addition to base compensation.
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience in post-sales, customer-facing roles, including at least 3 years in people management.
- Required Skills
- People ManagementCustomer SuccessSaaSAccount Management
Requirements
- 8+ years of experience in post-sales, customer-facing roles (e.g., Customer Success, Technical Account Management).
- At least 3 years in people management, with demonstrated experience leading through a management layer.
- Proven executive presence for strategic conversations with VP- and C-suite-level customers.
- Strong commercial acumen and ability to interpret NRR/GRR performance.
- Deep understanding of enterprise SaaS customer success, retention, and account risk management.
- Bachelor's degree required; advanced degree is a plus.
- Strong leadership, decision-making, and stakeholder management skills.
- Experience managing remote or cross-regional teams is preferred.
- UCaaS or CCaaS industry experience is strongly preferred.
Responsibilities
- Own Enterprise segment NRR and GRR performance, ensuring clear accountability for commercial outcomes.
- Maintain a real-time view of segment health, including renewal pipelines and risk management.
- Lead regular portfolio reviews with Managers to identify systemic risks and resource requirements.
- Develop 3–5 Technical Success Managers through coaching and performance management.
- Engage directly with high-value and high-risk accounts through executive business reviews and escalations.
- Partner with Sales leadership on renewal forecasting and expansion strategies.
- Represent the Enterprise segment in product feedback forums to influence development direction.
View Full Description & ApplyYou'll be redirected to the employer's site
