Client Transformation Director
New
K
KrakenEnergy Technology
Remote, USAFull-TimeDirector
Salary$220,000-$300,000
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Stakeholder managementChange ManagementClient relationship management
Requirements
- Extensive experience in Regulated Utilities (ideally in the North American market)
- Strong experience leading large, enterprise-level technology implementations
- Experience in significant transformation of business operations (ideally in utilities, telecom, or public sector)
- Proven experience with C-suite clients, leading strategic conversations, and advising on business transformation
- Hands-on leadership experience with global implementation teams (product, data, engineering, change management)
- Ability to focus conversations on high-priority objectives
- Ability to enable client success while maintaining boundaries
- Excellent communication and facilitation skills
- Ability to effectively build and improve customer relationships
- Commitment to frequent travel for face-to-face relationship building
Responsibilities
- Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
- Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
- Develop deep trust with our C-suite client executives
- Lead a team of Client Delivery Leads across functional delivery areas
- Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation
- Collaborate with our VP of product for Vertically Integrated Utilities to ensure the development team is delivering capabilities required to meet client expectations
- Communicate effectively to stakeholders at all levels, both internally and externally
- Continuously demonstrate Kraken’s business value to the client and build a governance model for the future
- Set the direction and pace for implementation program execution, removing blockers and making prioritisation decisions
- Embody the Kraken ways of working and provide support and feedback to team members
View Full Description & ApplyYou'll be redirected to the employer's site
