Director Account Management
New
P
PDMIPharmacy Benefit Management
Fully remote opportunityFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8+ years in account management or customer success, 5+ years leading and developing client-facing teams
- Required Skills
- LeadershipData AnalysisCustomer SuccessAccount ManagementClient relationship management
Requirements
- Bachelor’s degree in business, communications, healthcare administration, or a related field.
- 8+ years of professional experience in account management or customer success.
- 5+ years of experience leading and developing client-facing teams.
- Proven experience driving client retention, growth, and managing client lifecycle processes.
- Advanced degree (e.g., MBA, MHA) is preferred.
- Experience in a healthcare IT or technical environment is preferred.
- Strong understanding of account segmentation, governance processes, and career tiering.
- Ability to interpret data and insights to inform business decisions.
Responsibilities
- Develop and implement a scalable Account Management operating model, including role structure and performance expectations.
- Drive the evolution of client engagement from transactional reporting toward insight-driven consultative partnership.
- Coordinate PDMI operational, technical, product, and support functions to deliver a consistent client experience.
- Establish a culture of ownership and proactive client leadership through coaching and performance management.
- Drive executive-level client engagement strategies to strengthen long-term partnerships.
- Standardize processes for managing client relationships, contracts, quarterly business reviews, and renewals.
- Advocate for clients internally and collaborate cross-functionally with Product, IT, and Operations teams.
- Leverage data and insights to monitor account health and inform leadership decision-making.
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