Customer Success Manager
New
P
PrezentSaaS
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4 to 6 years
- Required Skills
- SalesforcePresentation skillsCustomer SuccessSaaSAccount ManagementClient relationship management
Requirements
- 4 to 6 years of relevant work experience as a Customer Success Manager.
- Experience in Customer Success, Consulting, Sales, Professional Services, or Account Management.
- Experience working directly with large commercial/enterprise customers, from directors to SVPs.
- Proven SaaS experience.
- Strong customer-facing and presentation skills.
- Proven ability to establish credibility with multiple stakeholders.
- Demonstrated history of handling difficult customers or situations and resolving them.
- Self-driven, motivated, and ability to thrive in a fast-moving, changing environment.
- Proficiency in Salesforce and ServiceCloud (preferred).
- Working knowledge of common SaaS solutions such as O365, Zoom, and G Suite (plus).
- Startup experience (plus).
Responsibilities
- Proactively manage and expand client relationships to drive adoption and utilization of Prezent's solutions.
- Oversee a growing portfolio of client accounts and cultivate relationships with key stakeholders.
- Partner with the Sales team to achieve high retention rates and identify expansion opportunities.
- Implement proactive account monitoring and risk assessment to mitigate churn.
- Conduct regular check-ins and strategic business reviews to align customer objectives with outcomes.
- Spearhead the introduction and implementation of new products and features.
- Act as a liaison between customers and internal teams, including Product, Engineering, and Marketing.
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