Customer Success Manager
J
JumpCloudIT Management SaaS
Based in India (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 5+ years of customer-facing technical experience in SaaS (Customer Success, Technical Account Management, Solutions Engineering, Technical Support, or Professional Services).
- At least 3+ years in a dedicated technical capacity.
- Demonstrated hands-on technical expertise in at least three of the following: IAM, SAML/SCIM/SSO, Directory Services, MDM, Security/Zero Trust, or APIs/Integrations.
- Comfort testing new platform features, building lab environments, and troubleshooting complex configurations.
- Exceptional written and spoken English skills.
- Proven ability to translate complex technical concepts into clear business outcomes for C-level executives and technical admins.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical experience is preferred.
- Proficiency in PowerShell, Bash, or Python for IT automation is a plus.
- Experience with AWS, RADIUS, or Intune/Okta certifications is a plus.
- Prior experience administering JumpCloud or direct experience as a SysAdmin/IT Manager is preferred.
Responsibilities
- Own the post-sales success plan for an assigned portfolio of Enterprise and Commercial accounts.
- Serve as the strategic advisor for IT administrators, Security Operations, and Executive Sponsors on identity, access, device management, and Zero Trust best practices.
- Lead complex technical onboarding, deployment architectures, feature rollouts, and change management strategies.
- Proactively analyze account usage data and platform telemetry to identify adoption risks.
- Serve as the primary internal liaison for high-priority technical escalations, partnering with Support, Product, and Engineering.
- Prepare and conduct regular value-driven reviews with executive and technical stakeholders.
- Identify new technical use cases and collaborate with Account Managers to drive expansion.
- Advocate for customer requirements by channeling technical feedback and feature requests into Product and Engineering roadmaps.
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