Customer Support Executive (Onboarding)
New
T
TideFintech
BulgariaFull-TimeEntry
Salary€17,600.00 - €19,800.00 gross annual
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Job Details
- Languages
- German
- Required Skills
- Customer serviceComplianceZendesk
Requirements
- Native-level proficiency in spoken and written German.
- Previous customer service or telesales experience.
- Target-driven and focused on revenue growth through upselling.
- Self-starter comfortable with constant change and shifting priorities.
- Technically-minded with a member-first mentality.
- Ideally possess knowledge of compliance, KYC, AML, and associated regulations.
- Ideally have experience in the FinTech industry.
- Experience using Zendesk or similar CRM tools is a plus.
- Experience using predictive or power dialers is a plus.
Responsibilities
- Call potential members who have downloaded the app but not completed the sign-up process.
- Guide prospective members through the signup process and answer questions.
- Build rapport to identify opportunities for upselling Tide products.
- Troubleshoot documentation or signup issues in collaboration with the KYC team.
- Convert prospective leads into active Tide members.
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