Customer Success Lead
New
N
n8nAI Automation
This is a remote role, however you must be based in California or Texas.Full-TimeLead
SalaryCompetitive compensation
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Job Details
- Languages
- English
- Experience
- 10+ years
- Required Skills
- People ManagementCustomer SuccessAccount ManagementCross-functional collaborationTechnical support
Requirements
- 2+ years of people management experience hiring, developing, and retaining high-performing individual contributors.
- 10+ years of experience in Customer Success, Professional Services, Account Management, or related customer-facing roles.
- Proven track record of supporting large enterprises.
- Proven ability to collaborate cross-functionally with internal and external stakeholders.
- Tech industry experience and relevant subject-matter expertise.
- Bachelor’s degree or higher, preferably in a technical or engineering field.
- Experience leading remote teams across multiple regions is a plus.
- Familiarity with AI and automation tools.
- Experience operating in fast-changing startup or scale-up environments.
Responsibilities
- Recruit, develop, and empower a team of high-touch Customer Success Managers.
- Design and refine processes, playbooks, and automations to enable efficient customer value delivery.
- Own territory planning and manage team operations to drive productivity.
- Partner cross-functionally with Sales, Product, and Support teams.
- Act as the voice of the customer internally to influence product and business decisions.
- Establish operating cadences to provide business visibility and identify customer risks.
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