Life Line Collections Specialist
New
J
JobgetherHealthcare Revenue Cycle
Based in the United States, 1:00 p.m.–9:00 p.m. CSTFull-Time
SalaryHourly pay of $16.00–$21.00
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Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceData entry
Requirements
- Strong customer service skills and a genuine ability to communicate with people respectfully in sensitive situations.
- Excellent verbal, written, and telephone communication skills, with the ability to explain information clearly and confidently.
- Strong computer and data-entry skills, with the ability to navigate multiple systems while maintaining accuracy.
- Ability to maintain confidentiality and appropriately handle sensitive customer and account information.
- Strong multitasking and organizational skills, with the ability to manage multiple accounts and priorities effectively.
- Demonstrated ability to handle disgruntled or challenging callers professionally, tactfully, and calmly.
- Resourcefulness, independence, and sound problem-solving skills.
- Working knowledge of Microsoft Office applications.
- Must be available to work the 1:00 p.m.–9:00 p.m. CST schedule.
Responsibilities
- Conduct outbound calls to patients and consumers regarding delinquent or outstanding accounts in a professional, respectful, and efficient manner.
- Notify consumers of outstanding balances, answer relevant questions, and solicit appropriate payment while maintaining a positive customer experience.
- Receive and process payments by telephone and assist patients in discussing potential payment arrangements or available solutions.
- Independently manage and follow up on assigned collection accounts, ensuring timely and consistent account activity.
- Accurately document conversations, information received, payment activity, and call outcomes in the appropriate systems.
- Assess situations and escalate calls to senior advisors, supervisors, or management when additional assistance or intervention is required.
- Handle dissatisfied, frustrated, or difficult callers with patience, professionalism, empathy, and sound judgment.
- Protect confidential information and perform all duties in accordance with applicable regulations, compliance requirements, and internal policies.
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