Staff Product Manager - WhatsApp
New
J
JobgetherB2B SaaS, Communications
IndiaFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLProduct ManagementWebRTCRESTful APIs
Requirements
- 8+ years of product management experience in complex B2B SaaS, messaging, communications, AI, or platform products.
- Operating experience at Staff, Principal, Lead, or equivalent senior IC level.
- Deep knowledge of business messaging platforms or adjacent areas like CPaaS, BSPs, conversational AI, or telephony.
- Practical understanding of real-time voice technologies including WebRTC and VoIP.
- Technical fluency across APIs, webhooks, LLM behavior, rate limits, observability, scalability, and platform architecture.
- Experience building products on third-party platforms where external policies or changes affect customers.
- Strong understanding of usage-based monetization, rate cards, margins, wallets, and multi-currency billing.
- Hands-on prototyping skills and a habit of conducting direct customer discovery.
- Strong analytical capabilities including SQL skills and funnel diagnostics.
- Experience working with high-growth markets like India, Southeast Asia, or Latin America.
Responsibilities
- Define and execute the product vision, roadmap, priorities, and success metrics across onboarding, messaging templates, interactive flows, calling, conversational AI, voice AI, and monetization.
- Simplify onboarding and account setup through self-service experiences covering business verification, number management, and multi-account configurations.
- Own messaging deliverability and account health, including quality ratings, messaging limits, and proactive issue resolution.
- Lead the full messaging-template lifecycle including categories, approvals, and localization.
- Own calling experiences end to end including WebRTC functionality, permissions, and call quality.
- Drive interactive messaging experiences and workflow capabilities including data exchange and encryption.
- Lead conversational and voice AI capabilities, establishing engagement rules and cost controls.
- Own commercial strategy for usage-based products including pricing, credit lines, and billing accuracy.
- Build strong relationships with external platform partners and pursue beta and pre-release opportunities.
- Conduct customer discovery and prototyping personally to validate product direction.
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