Staff Product Manager - WhatsApp
H
HighLevelB2B SaaS, Messaging
IndiaFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLProduct ManagementWebRTCRESTful APIs
Requirements
- 8+ years of product management experience in B2B SaaS, messaging, communications, AI, automation, or CRM.
- Senior IC experience such as Staff, Principal, or Lead PM.
- Deep understanding of the WhatsApp Business Platform or strong fluency in an adjacent messaging/CPaaS/BSP domain.
- Working knowledge of real-time voice, including WebRTC and VoIP call quality.
- Technical proficiency to work credibly with engineering on APIs, webhooks, LLM behavior, rate limits, and observability.
- Experience managing products on top of third-party platforms with restrictive policies and approval queues.
- Strong grasp of usage-based monetization, rate cards, margin mechanics, and billing architecture.
- Hands-on prototyping ability and experience conducting customer discovery interviews.
- Strong analytical ability, including defining metrics and writing SQL to diagnose funnel performance.
- Experience in high-growth international markets, particularly LatAm, India, or SEA.
- Excellent written communication skills.
Responsibilities
- Define and drive the vision, roadmap, and success metrics for HighLevel WhatsApp across onboarding, templates, Flows, Calling, AI, and monetization.
- Make onboarding self-serve and fast, covering embedded signup, number and business verification, multi-WABA, and Coexistence.
- Own deliverability and account health, including quality rating, messaging-limit tiers, and failure taxonomy.
- Manage the template lifecycle, covering categories, approvals, rejections, quality-based pausing, and localization.
- Oversee WhatsApp Calling on WebRTC including softphone experience, recording, transcripts, and call-quality instrumentation.
- Direct the development of WhatsApp Flows, including JSON authoring, data exchange, and encryption key management.
- Drive Conversation AI and Voice AI features, covering engagement rules, guardrails, and cost metering.
- Manage monetization strategies, including subscription pricing, credit lines, and wallet debit accuracy.
- Partner with Meta as a platform partner to secure betas, escalate issues, and influence the platform roadmap.
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