Care Coach
New
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Maven ClinicHealthcare
This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI., ESTFull-TimeMiddle
Salary$62,000 - $73,000 per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1- 2+ years
- Required Skills
- Google WorkspaceZendeskEHRCRM
Requirements
- 1-2+ years experience in health coaching or clinical work (e.g., nursing, behavioral health, or related field) with focus on patient education, motivational interviewing, and driving clinical outcomes
- Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care
- Training and experience coaching individuals to achieve specific health outcomes (i.e., medication management, nutrition and exercise goals, managing blood pressure)
- Ability to remain flexible with changes, work efficiently to meet member demand and have a growth mindset
- Ability to communicate with patients empathetically in writing and verbally
- Experience achieving KPIs relevant to patient outcomes, including but not limited to opt-in rates, follow-up adherence and member satisfaction
- Demonstrated ability to quickly learn and adapt to new digital health tools and platforms, with comfort operating in a fast-changing tech environment
- Embrace AI tools as part of daily workflows to enhance efficiency and improve member outcomes
- Strong telehealth competency, including comfort in conducting phone outreach and video calls
- Reliable access to high-speed internet
Responsibilities
- Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change
- Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design
- Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach
- Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members
- Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps
- Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action
- Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed
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