Care Advocate
New
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Maven ClinicHealthcare
This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI., ETFull-TimeMiddle
Salary$55,000 - $65,000 per year
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Job Details
- Experience
- 1-2+ years
- Required Skills
- Google WorkspaceZendeskEHRCRM
Requirements
- 1-2+ years of direct patient care experience or digital health
- Background in allied health, human services, or healthcare
- Ability to communicate with patients empathetically in writing and verbally
- Proven problem-solving skills for creative customer solutions in a remote/startup environment
- Ability to remain flexible with changes and maintain a growth mindset
- Experience achieving KPIs relevant to engagement, satisfaction, and productivity
- Proficiency in navigating new technologies and systems as part of a remote team
- Comfort with Google Suite, CRM platforms, EHRs, and Zendesk is preferred
- Experience in family planning or maternal-child health areas is preferred
- Certification or licensure in a healthcare-related field is preferred
Responsibilities
- Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
- Provide personalized recommendations and promptly answer member questions to support product-related needs
- Navigate members’ healthcare networks to ensure access to care and investigate available resources
- Coordinate with team members and Maven providers to facilitate timely access to care and follow-up
- Anticipate and address members’ social determinants of health needs
- Participate in cross-functional projects and collaborate across Care Delivery, Customer Support, and Product teams
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