Family Care Consultant
New
N
Nolia HealthHealthcare
RemotePart-TimeMiddle
Salary$20 – $24 / hour
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Job Details
- Experience
- 2+ years of experience preferred
- Required Skills
- Customer serviceActive listeningCRM
Requirements
- Ability to build trust quickly and foster comfortable, honest conversations.
- Strong active listening skills and the ability to conduct non-scripted, human-centered conversations.
- Comfort and empathy when managing emotional conversations regarding diagnoses, burnout, or stress.
- Comfort working with performance goals related to call volume, appointments, and enrollments.
- Strong organizational skills to manage multiple conversations simultaneously.
- 2+ years of experience in customer service, client success, inside sales, care coordination, patient access, or operational support preferred.
- Experience working with older adults, family caregivers, healthcare organizations, or social services is a plus.
- Familiarity with dementia care, aging-related conditions, or healthcare navigation is a plus.
- Experience in a startup or rapidly growing organization is a plus.
Responsibilities
- Field inbound and outbound calls, emails, and messages from families and referral partners seeking help.
- Ask thoughtful questions to understand what a caregiver or family actually needs, and help them find the right next step.
- Walk families through Nolia's programs and services, including answering insurance-related questions.
- Schedule appointments and keep accurate, timely notes in our CRM.
- Work closely with clinicians and care navigators to make sure families are handed off smoothly.
- Balance genuine empathy with clear daily goals around call volume, appointments, and enrollments.
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