- Field inbound and outbound calls, emails, and messages from families and referral partners seeking help.
- Ask thoughtful questions to understand what a caregiver or family actually needs, and help them find the right next step.
- Walk families through Nolia's programs and services, including answering insurance-related questions.
- Schedule appointments and keep accurate, timely notes in our CRM.
- Work closely with clinicians and care navigators to make sure families are handed off smoothly.
- Balance genuine empathy with clear daily goals around call volume, appointments, and enrollments.
Customer serviceActive listeningCRM